Term and Conditions
Terms and Conditions
This [**Website/ Application/ Services] is/are [**operated/provided] by Comfort Cabs Private Limited (Comfort my Travel).
The following terms and conditions apply to your visit to our website/application and services at www.comfortmytravel.com whether through a computer, a mobile phone or a tablet.
KINDLY READ THE USER TERMS AND CONDITIONS CAREFULLY BEFORE DOWNLOADING THE APPLICATION OR USING THE SERVICE AND WEBSITE.
When you use or book any service from our website/application, you enter a Contract with the company. You need to read through all the terms and conditions stated on this page before being able to use these services.
For the contracted services through this website, some advance payment shall be made to hold the booking on confirmation basis and the full payment needs to reach us at least one month prior to your departure, before the commencement of the services. The management staff will be responsible to decide the amount to be paid as an advance to hold the booking, based on the nature of the service needed as well as the time left in the commencement of the service.
MODE OF PAYMENT
Payments can be made with the help of Cash, Wire
Transfer to our bank, or through Master/Visa credit cards or even online
through our payment gateway. In case of payment through credit card, a small
amount of bank processing fee would be applicable on the amount being paid by
The prices given for our services are on the per person basis with shared twin/double room occupancy. Items of personal nature are not included such as laundry, wines, beverages, passport and visa fees, insurance, etc. unless specifically stated in the package inclusions. Prices are precise at the time of registration; however since airfares tend to fluctuate and classes of service may have limited capacity, the package prices and availability will change accordingly. In case of a human or machine error, the company will provide you with the corrected invoice for the correct price of the service.
Comfort my Travel may offer reduced pricing/ offers on certain products or services. Reduced pricing/Offers apply only to new bookings. Bookings where payment of at least a deposit has been received are not entitled to reduce pricing/offers.
In case of cancellation of any service after the first payment instalment and before the date of second instalment deposit, the entire amount paid in the first deposit will be non-refundable.
In cancellation after the second and before the final instalment date, the total amount that was due at the 2nd payment instalment as per your payment schedule would be non-refundable. Any amount that you have paid after and over this amount would be refundable.
In case of cancellation after the final payment has been done, the whole amount will be non-refundable.
Comfort my Travel offers information and travel related services offered by the various service providers like airlines, hotels, transportation, helicopters, etc. which may be requested through a phone call or via visiting our website or our application, which can be downloaded by you on your smartphones. All services provided to you by the portal by different means of the use of your booking channel, are referred to as ‘Services.’
How to use the service?
- Service request by phone
You may reach out to us for booking a service or just to query about the services we provide by calling us any time at +91 8400000090. Comfort my travel will endeavour to answer your calls and to cater to all your needs and questions. The call may be recorded for quality and training purposes. By booking via phone call, you agree to our terms and conditions governing the particular service. The company will store your contact information to further reach you out with details and reminders of the service booked.
- Service request by Website
You may reach us out with an enquiry via our website www.comfortmytravel.com. It is essential to provide real contact details so we can revert back on your enquiry with a package or service that best suits you.
- Service booking by Mobile Application
You can download our application on your device for going through the required services and even for booking a service. By downloading the application, you agree to our terms and conditions. It is not of our concern if you downloaded some other version of the app and it doesn’t work.
Details required for booking a service
You need to provide all the basic information asked by the company along with final payment. If you fail to supply the required information for air tickets, tours, permits, or other inclusions, you will be also liable for any costs, fees or losses including failure to provide that inclusion. The company will not be held responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced, or any incomplete information that you provided.
You hereby declare and warrant that:
- You are in good health at the time of booking your trip
- You have disclosed to us any matter of concern regarding your health and mental and physical fitness which you are aware of.
SCOPE OF ACTIVITY
We are your travel organizers only. We do not control, own or operate any airline; neither do we have control over any other service providers such as the hotels, transportations, or any other service or company mentioned in our brochures. Our task is to take care of selecting and adding the best ingredients from different travel related sources to make you a tour package. Hence, we shall not be held responsible to any injury, death, loss or damage caused due to or in the premises of these service providers arising outside our normal selection process.
ASSUMPTION OF RISK
You accept and agree to assume all the risk which is associated with the services and further abide by all terms and conditions of Comfort My Travel as described herein and on the brochures on our website/application. In case of an event of illness, accident, extreme weather conditions, any political or other factor beyond our control, you will not hold the company, its employees or its associates responsible for any damage. You understand that you are travelling on your own risk.
RIGHT TO CONTACT
By putting a query on our webpage or on our application, you authorize us to further contact you through phone calls/ SMS/E-mail for providing information about your query/offers/alerts or any promotional information.
APPLICABLE LAW AND DISPUTE RESOLUTION
All these terms and conditions are subject to the India law and order. Any debate, assertion or controversy arising relating to these User Terms or the breach, termination, enforcement, understanding or validity of and the use of the Website, the Service or the Application (collectively, “Disputes”) will be settled exclusively by the competent court in India unless you notify us within one month after the company invokes its right pursuant to this provision to commence court proceedings in India, that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by law.